If you have any questions that are not answered here, please contact support.
Sandro Secondhand is a resale marketplace where you can buy and sell pre-loved Sandro products, as part of our resale community. It is powered by a service provider called Archive.
You are purchasing a pre-loved Sandro product from another customer who has decided to sell it. You can see their name in the listing. They are responsible for packing and shipping the item to you. The Sandro Secondhand team, powered by Archive, is here to answer any questions you have throughout this experience.
No. The Sandro Secondhand service is not currently available to buyers anywhere outside of the continental US, Hawaii and Alaska. Unfortunately, we cannot ship to AA, AE or AP addresses.
Once you have received your order, please look it over carefully and ensure it is as described. If everything is ok, accept the order. If you have any concerns, please contact our Sandro Secondhand customer support team at sandro@archiveresale.co within 3 days of delivery.
If your item does not ship within 6 full business days of purchase, you will have the option to cancel and receive a full refund. If your item never arrives, we will issue you a full refund. For example, if an item sells on a Thursday, the first full business day is the next day, Friday. Saturday and Sunday do not count, and then Monday-Friday are counted as the next 5 business days, after which you will have the opportunity to cancel.
If your item is damaged or in a different condition to how it was described in the listing, you have 3 days after receiving your item to request a refund. You can do this by contacting our Sandro Secondhand customer support team at sandro@archiveresale.co. We will ask you to explain the issue and send us a few photos. If we verify that the item has been misrepresented, we will email you a shipping label to return it. You have 6 full business days to ship the item, after which you will receive a full refund.
All sales are final and returns are not accepted. However, you can always re-list the item for sale. In the event that a seller has misrepresented the item you purchased, you will have 3 days after receiving the item to notify us of the issue and request a refund.
Sandro does not guarantee:
The existence, quality or authenticity of the items advertised
The truth or accuracy of sellers’ content or listings on the service
The ability of sellers to sell items through the service and ship items within required shipping windows
However, your purchases are protected when you shop with Sandro Secondhand We will refund you if your item never ships or has been misrepresented by the seller.
State and local sales tax, when applicable, will be charged on items. Sales tax is calculated based on the type of item and the zip code of the buyer and seller.
Sandro Secondhand is currently available for nearly all of our historical and current women's items but there are some exceptions to this. We do not allow the sale of items that are not from our brand.
Find your item through our search page
Check the condition
Add photos of the item
Set your price
Preview and list
No. The Sandro Secondhand service is not currently available to sellers anywhere outside of the continental US, Hawaii and Alaska. Unfortunately, we cannot support sellers with AA, AE or AP addresses.
There are two ways to find your item on the search page when you begin listing:
By product description.
By style ID. This can be found on the care label of the item, but is not available for all items
If you still can’t find the item you’d like to sell, please contact our customer service team and we’ll give you a hand.
We will give you a price recommendation based on data about the item, including the type of item and its original price. You’re welcome to adjust this price.
We only accept items that are in good condition. For example, we do not accept items that have major rips, stains or missing/broken buttons or zippers.
If you’re selling a piece of clothing, ensure it’s freshly laundered. Give shoes and bags a clean and make sure there’s nothing left in bags or pockets. Write a thank you note to your seller to include in your package.
Choose packaging that fits the size and shape of your item, while ensuring it’s well protected. Note you can use a USPS box, available for free at any post office, but please ensure you use a Priority Mail box. Priority Mail Express boxes are not allowed.
Once your item has sold, you will receive a pre-paid, pre-addressed shipping label via email. Pack your item(s) nicely with a personal thank you note and attach this label to your package. Drop it in the mailbox or at the nearest US Post Office. Alternatively, you can schedule a free USPS package pickup.
Once your item sells, we will email you immediately with a shipping label. We recommend that you ship the item within 3 days of receiving this label. If you have not shipped your item within 6 full business days of receiving the label, the buyer will have the option to cancel their purchase.
You will only be paid for your item after it sells. When USPS tells us the item has been delivered, the buyer has 3 days to accept the item. Once this happens, we will release your earnings and you can redeem these in cash or Sandro online discount code.
If you choose cash, you will receive 70% of the sale price of the item. If you choose a Sandro online discount code, you will receive 100% of the sale price of the item.
If you choose a Sandro discount code, it can only be used for purchases directly on https://us.sandro-paris.com/. This code cannot currently be used on the Sandro Secondhand site nor in Sandro store locations.
At the point your item sells, we will email you a pre-addressed USPS Priority Mail shipping label to put on your package. Assuming you use this shipping label and the package is scanned into the USPS tracking system, you will be insured up to a value of $100 if the item gets lost in transit by USPS. When you scan the package at USPS, we will send both you and the buyer an email with the tracking information.
If a buyer reports an issue with their order, we will ask them to upload details and photos for their return request. Our team will carefully review the case and offer a resolution. If you have misrepresented the item, for example, by failing to communicate damage, you will not be paid and the item will be returned to you.
Buying secondhand is a way to reduce the environmental impact of your fashion choices. The production of new clothing requires a large amount of natural resources. Buying one used item reduces its carbon, waste, and water footprints by 82%. Good for the planet, good for your wallet.
Archive is the service provider that handles the development and operation of this marketplace. For more info, please see their website.